Returns

We hope that you are delighted with your purchase from Louise Kennedy. If you are not perfectly satisfied with an item, or items, you can return or exchange any item purchased from the Louise Kennedy website within 14 days of receipt, provided that your return meets the guidelines outlined below.

Returning from Ireland

1. Please email info@louisekennedy.com within 14 days of receipt of goods, prior to mailing back your pieces. Please indicate your order number and reason for return.
2. Items should be mailed back to the address below, in their original condition, unworn and unwashed, with all tags attached, and in their original packaging. Return shipping costs are the responsibility of the customer.
   56 Merrion Square South
   Dublin 2
   D02 WF21
3. Once your return has been received you can expect to receive your refund within 5-10 working days. Please note, during busy periods such as sales it may take longer for us to process your return. If at any point you are concerned about the whereabouts of your return and/or refund please contact us.
4. Please note that shipping costs are not refundable, and you will be refunded the product cost only.

International Returns

If you are not fully satisfied with your Louise Kennedy order, you can easily return your order to us. Please note that any shipping costs and/or international customs duties and taxes paid at checkout or on receipt of goods are not refundable, and you will be refunded the product cost only, less the cost of return shipping. Please visit the returns portal and follow the steps outlined to register your return.

Faulty Goods

Each of our items is thoroughly quality-checked before being dispatched. If you receive an item that is damaged or flawed, please contact us immediately upon receipt of the item, or within three days. Please note that faulty items must be reported to our customer care team prior to returning.

Right of Withdrawal (EU Consumers)

If you are a consumer residing in the European Union, you have the right to withdraw from your purchase within 14 days without giving any reason. The withdrawal period expires 14 days after the day on which you, or a third party designated by you (other than the carrier), acquires physical possession of the goods.

To exercise your right of withdrawal, you must inform us of your decision to withdraw from the contract by means of a clear statement. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Contact customer service

Non-Irish EU Right of Withdrawal

Irish Right of Withdrawal

Effects of Withdrawal

If you withdraw from this contract, we will reimburse all payments received from you, including the costs of standard delivery (except for any additional costs resulting from your choice of a delivery method other than the least expensive standard delivery offered by us).

We will make the reimbursement without undue delay and no later than 14 days from the day on which we are informed of your decision to withdraw from the contract. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

We will carry out the reimbursement using the same means of payment that you used for the original transaction, unless you have expressly agreed otherwise.

You must send back the goods without undue delay and in any event no later than 14 days from the day on which you communicate your withdrawal from this contract. The deadline is met if you send back the goods before the period of 14 days has expired.

You will be responsible for the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

Exceptions to the Right of Withdrawal

The right of withdrawal does not apply to:

• Goods made to the consumer's specifications or clearly personalised.

• Sealed goods that are not suitable for return due to health protection or hygiene reasons, where they have been unsealed after delivery.