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Returns

We hope that you are delighted with your purchase from Louise Kennedy. If you are not perfectly satisfied with an item, or items, you can return or exchange any item purchased from the Louise Kennedy website within 14 days of receipt, provided that your return meets the guidelines outlined below.

Returning from Ireland

  1. Please email info@louisekennedy.com within 14 days of receipt of goods, prior to mailing back your pieces. Please indicate your order number and reason for return.
  2. Items should be mailed back to the address below, in their original condition, unworn and unwashed, with all tags attached, and in their original packaging. Return shipping costs are the responsibility of the customer.
    56 Merrion Square South

    Dublin 2
    D02 WF21
  3. Once your return has been received you can expect to receive your refund within 5-10 working days. Please note, during busy periods such as sales it may take longer for us to process your return. If at any point you are concerned about the whereabouts of your return and/or refund please contact us.
  4. Please note that shipping costs are not refundable, and you will be refunded the product cost only.

International Returns

If you are not fully satisfied with your Louise Kennedy order, you can easily return your order to us. Please note that any shipping costs and/or international customs duties and taxes paid at checkout or on receipt of goods are not refundable, and you will be refunded the product cost only, less the cost of return shipping. Please visit the returns portal and follow the steps outlined to register your return.

Faulty Goods

Each of our items is thoroughly quality-checked before being dispatched. If you receive an item that is damaged or flawed, please contact us immediately upon receipt of the item, or within three days. Please note that faulty items must be reported to our customer care team prior to returning.