Frequently Asked Questions

Your payment method will be charged immediately upon submission of your online order.

At this time we do not accept Gift Cards for online orders. Gift Cards can be redeemed at one of our flagship stores: Merrion Square, Dublin; Belgravia, London; Kildare Village, Ireland.

The store you would like to redeem the Gift Card at must be specified at the time of purchase, and can only be used to make a purchase at the specified store.

Depending on your shipping location, customs fees and duties are included in the product price displayed on our website. Taxes may be charged separately. 

For all online orders – including the purchase of gift cards – any and all fees required for customs clearance are the sole responsibility of the customer. If your order is subject to your country’s local import taxes, and in locations where duties are not included in the product price, you can choose to pay customs and duties at checkout to guarantee no hold-up at customs and no duties and taxes owed when your order is delivered to you. Louise Kennedy has no control over these charges. For more information on customs, duties, taxes and other import charges, please contact your local customs office.

Once your order has shipped, we will send you a shipping confirmation email along with your order details. If at any time you are concerned about the whereabouts of your order, please telephone us on +353 1 662 0056 or contact us by email at sarahkate@louisekennedy.com.

Unfortunately, once an order has been placed, we cannot guarantee a change to the shipping address. However, if you need to change your shipping address after submitting an online order, we will do our best to accommodate before dispatching your order. If you submit your order after 12 PM GST Mon–Fri, or on a weekend, please email sarahkate@louisekennedy.com or call +353 1 662 0056 as soon as possible, and if you order has not been dispatched, we will amend your shipping address. Changes to the shipping destination may result in additional shipping costs.

We can only ship to one address per order. Should you wish to ship to multiple addresses, please place a separate order for each shipping address.

Returning From Ireland

1. Please email info@louisekennedy.com within 14 days of receipt of goods, prior to mailing back your pieces. Please indicate your order number and reason for return.
2. Items should be mailed back to the address below, in their original condition, unworn and unwashed, with all tags attached, and in their original packaging. Return shipping costs are the responsibility of the customer.
   56 Merrion Square South
   Dublin 2
   D02 WF21
3. Once your return has been received you can expect to receive your refund within 5-10 working days. Please note, during busy periods such as sales it may take longer for us to process your return. If at any point you are concerned about the whereabouts of your return and/or refund please contact us.
4. Please note that shipping costs are not refundable, and you will be refunded the product cost only.

International Returns

If you are not fully satisfied with your Louise Kennedy order, you can easily return your order to us. Please note that any shipping costs and/or international customs duties and taxes paid at checkout or on receipt of goods are not refundable, and you will be refunded the product cost only, less the cost of return shipping. To make a return, please refer to the original Global-e order confirmation email and follow the steps outlined there, or visit the returns portal and follow the steps to create your return.

If you wish to exchange an item purchased on louisekennedy.com, please send an email to info@louisekennedy.com or call +353 01 662 0056 within 14 days of receipt of your order. We will then advise the best course of action to facilitate your exchange.

For international exchanges, please reference your original Global-e order confirmation email and follow the steps outlined or visit the returns portal. Please note that return shipping costs are not refundable.

Once your return has been received by us, you can expect to receive your refund within 5-10 working days. Please note, during busy periods such as holidays and sale it may take longer for us to process your return and subsequent refund. If at any point you are concerned about the whereabouts of your return or status of your refund, please contact us.

Delivery charges are not refundable and will be deducted from any refund for a return or exchange. Return shipping costs are also the sole responsibility of the customer.

Each of our items are fully quality checked before being dispatched. In the unlikely event that you receive an item that is damaged or flawed, please contact us immediately upon receipt of the item or within three days at info@louisekennedy.com and we will be happy to assist you with next steps. Please note that faulty items must be reported to our customer care team prior to being returned.

There are several gifting options available to you:

Complimentary gift wrap

All gift orders are beautifully wrapped in Louise Kennedy packaging. You may also choose to include a personalized gift message with your order.

Client Advisors

If you are in need of gifting recommendations, our client advisors are available to help – there is nothing we love more than to suggest gorgeous gift ideas. Our team can assist you in finding the perfect gift based on your specifications – recipient, price range, product type and more. To connect with one of our client advisors, please email sarahkate@louisekennedy.com, call +353 01 662 0056, or use the live chat feature on our website.

Louise Kennedy Gift Card

For your loved ones, gift cards are available for purchase online and for use in select Louise Kennedy boutiques. Shop gift cards here.

To send a personalised gift message with your gift order, simply indicate that your order is a gift and include your personalised gift note in the order notes section at checkout.