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Delivery & Returns

Orders, Delivery & Shipping

Please note that all orders placed between December 24 and January 3 will be shipped commencing January 4, 2022.

At Louise Kennedy, we process your online order with the utmost care. If the order is received by 12 noon, your purchases will be swiftly wrapped and dispatched on the same day. If an item is not in stock and may take longer to arrive, we will telephone you. If at any time you are concerned about the whereabouts of your order, please telephone us on +353 1 662 0056 or contact us by email to sarahkate@louisekennedy.com.

Irish orders usually take around 2-3 working days to arrive.
European and international orders usually take around 3-5 working days to arrive.
If you select express delivery your shipment will arrive the next day. Express orders must be placed before 12pm.
Unfortunately, at this time we cannot offer weekend delivery. If you place an express order on a Friday it will be delivered on the following Monday.

Sending A Gift
If you would like to send a gift of fashion, accessories or jewellery anywhere in the world, we would be delighted to take care of this for you. Your order, which may be placed in person, online or by telephone, will be beautifully gift-wrapped and dispatched, with a gift card with your own message.

Shipping & Returns
We hope that you are delighted with your purchase from Louise Kennedy. If you are not perfectly satisfied with an item, or items, you can return any item purchased from the Louise Kennedy website by emailing info@louisekennedy.com within 14 days of receipt. We will then advise the best course of action to ensure the item’s return. We ask that you return it to us in the same condition that it was received, with all original tags attached, in the original packaging.

Each of our items are fully quality checked and controlled before being dispatched. If you receive an item that is damaged or flawed, please contact us immediately upon receipt of the item, or within three days. Please note that faulty items must be reported to our customer care team prior to returning.

Once your return has been received you can expect to receive your refund within 5-10 working days. Please note, during busy periods such as sale it may take longer for us to process your return and subsequent refund. If at any point you are concerned about the whereabouts of your return and/or refund please contact us.

Customer Services
At Louise Kennedy, we process your online order with the utmost care. If the order is received by 12 noon, your purchases will be swiftly wrapped and dispatched on the same day. If an item is not in stock and may take longer to arrive, we will telephone you. If at any time you are concerned about the whereabouts of your order, please telephone us on +353 1 662 0056 or contact us by email to sarahkate@louisekennedy.com. Irish orders usually take around 2-3 working days to arrive. European and international orders usually take around 3-5 working days to arrive. Unfortunately, at this time we cannot offer weekend delivery. If you place an express order on a Friday it will delivered on the following Monday.
Secure Payments
Louise Kennedy accepts most major credit/debit cards: Visa, MasterCard and Amex. All credit and debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payments to us, we will not be liable for any delay or non-delivery. If a payment fails, we will notify you by email. Please note that we are unable to hold items for failed orders and would need to replace the order with you on re-payment.

If you would like some help with your order, please speak to an advisor

USD Payments
For USD payments please call our Dublin flagship on +353 (1) 6620056 and speak with a member of our team

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